@article{oai:kwansei.repo.nii.ac.jp:00022683,
 author = {山本, 昭二 and Yamamoto, Shoji},
 journal = {関学IBAジャーナル},
 month = {Apr},
 pages = {12--13},
 title = {顧客をつなぎ止めるサービス組織},
 volume = {2009},
 year = {2009}
}